Albert's Pizza West Babylon

Reviews about Albert's Pizza West Babylon

• 1 / 5

  By Maria K
  Today I called in a delivery order at 6pm, spoke to Nikki who took my or incorrectly. I asked for a chicken Caesar salad and only received a Caesar salad. After the delivery man came and went we noticed the salad did not have chicken on it so we looked at the bill and why it was so expensive if we did not receive chicken on the salad...according to the bill we were charged a delivery fee of $2.66. In addition to the $2 tip we gave the driver. I called back and spoke to Nikki and said the driver would return the extra $2 tip to us. The man never showed so I called back at 8:30pm. Nikki insisted that that she never had a problem with the delivery fee before and I said I wouldn't have had a problem with it if someone told me about it prior to giving extra money for a tip. The man did not deserve a $5 tip. I said to her I wanted to speak to a manager and the so called manager Estaban got on the phone who barely spoke English, I asked him what he was the manager of and in broken English the pizza place and hung up the phone on me...I almost died don't think he was the manager of anything. I called back to get Nikki on the phone and I asked who the owner is and she said Giuseppe but he wouldn't be back for another week, I'm sure that is a lie as well. This place is a joke and I deserve to be compensated for the inconvenience and the aggravation I was put through.
  May 14, 2017
• 5 / 5

  By Kelly Connolly
  The new owner has restored my faith in Albert's! The unfortunate situation I had with a badly mishandled order happened when he was away and, upon his return, he has gone out of his way to contact me to make things right. I wish him the best!
  December 13, 2016