Gold Star Limousine

Reviews about Gold Star Limousine

• 1 / 5

  By Katy Lawnick
  I have never ever had a limo service treat my friends and me as horribly as your company has. We hired your limo company for my best friend's bachelorette party and you literally almost ruined the night. What gets me the most, is that your driver wouldn't even take us to our hotel. We rented the limo for 5 hours. We were picked up at 4:30pm in Long Islsnd, driven to the city, and saw a show. Then upon coming out, we were told by the driver that he could not drive us to the hotel because it would put him over his time. Apparently you neglected to tell us in the multiple times that we spoke AND also left it out of our contract that the 5 hours includes the 1 hour it would take the driver to drive back to Long Island. So we were stuck having to get out of the limo at 8:30pm with our suitcases to catch taxis to our hotel! Because we were not going to pay your company a dollar more after we had already paid so much money for 5 hours when we didn't even get to use the limo for the last hour!!! Your driver wanted another $125 to drive us the 10-15 mins to our hotel. We had made arrangements based on our belief that we would have the limo for the full 5 hours and told you our itinerary AND that we were staying at a hotel in the city. WHY did you not tell us that the cost included that 1 hour drive back for for the driver or put it in our contract? That was not only horrible customer service but a horrible thing to do when this night was supposed to be a happy, fun celebration for my friend. I will share this on every social media outlet possible to make sure everyone is aware of your horrible customer service!!
  April 02, 2017
• 2 / 5

  By Laura Hernandez
  I just spoke to someone on the phone and he was very rude... I asked him if I needed an appointment to see what they have and he snapped back...
  March 06, 2017
• 5 / 5

  By Patricia Caporusso
  Great experience! I will definitely use Gold Star Limo again! Booked a wine tour for 17 people and the service was excellent! Our limo driver Tommy was very professional and he was so helpful throughout the whole day. The SUV limo was an Infinity and it was very snazzy and clean. Lunch was great as well. My group had a wonderful time. Next year I will definitely get more people so I can book a party bus instead of the SUV Limo so we have more room. Can't wait for the next wine tour!
  January 17, 2017
• 5 / 5

  By Bryan Melnick
  I will definitely use Gold Star in the future. We rented a Brand New Chrysler 300 Stretch with a Jet door. We have some tall guys in our group so when it said 14 person Limo, it was closer to 11. But the ride was brand new and clean. There were hi-tech lighting and electronics throughout. The driver was professional and safe. He stayed with us the whole day. Transparency of cost was important when coordinating the cost of the service. And the best thing about these guys is there were no hidden fees. We were charged only what was on the initial quote and not a dollar more. Thanks Gold Star.
  July 08, 2016